Call Logging and Data collection

The objectives of the RT Systems call centre service is to act as a 24 hour helpdesk or call logging facility on behalf of the client.

The call centre staff will log all the related calls on a dedicated software platform and forward them to predefined recipients for processing. The available options will ensure that data will be securely processed and stored on a server in an off-site hosting facility. A standard browser will be used to access and process data.

The goals of the 24 hour Call centre services

• To independently log all incoming calls and emails securely and forward them to the predefined recipients.
• To use a software platform either supplied by RT Systems or the client to handle all the call logging and processing functionalities required.
• The data has to be securely stored and available for further processing and reporting from a standard browser.
• The services has to be operational either 24 hours or after hours.
• The supplied software should be able to log calls and generate tickets for reference.